Privacy Policy

Last updated: December 14, 2024

At Linq Trading, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Profile Information: Preferences, settings, and customizations you configure
  • Payment Information: Billing details processed securely through Stripe (we do not store full payment card numbers)
  • Communications: Information you provide when contacting support or providing feedback
  • Broker Credentials: OAuth tokens used to connect your brokerage accounts (stored encrypted)

1.2 Information Collected Automatically

  • Usage Data: Features you use, pages visited, and interactions with the platform
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Log Data: Access times, error logs, and performance metrics
  • Cookies: Session identifiers and preferences (see Section 6)

1.3 Trading Data

  • Trade History: Orders, positions, and executions from connected broker accounts
  • Performance Metrics: Calculated analytics based on your trading activity
  • Journal Entries: Notes and tags you add to trades

Note: We access this data through authorized broker API connections to provide our services. We do not have access to your actual funds or the ability to withdraw money from your brokerage accounts.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Linq Trading platform
  • Process transactions and manage your subscription
  • Connect to and sync data from your brokerage accounts
  • Display your trading performance and analytics
  • Execute trade copying functionality between your accounts
  • Send service-related communications and updates
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues and security threats
  • Analyze usage patterns to improve our services
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third parties that help us operate our platform (e.g., hosting, payment processing, analytics)
  • Broker Integrations: Your connected brokers receive necessary data to execute trades you initiate through our platform
  • Legal Requirements: When required by law, court order, or government request
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure storage of broker OAuth tokens with encryption
  • Regular security assessments and monitoring
  • Access controls limiting employee access to personal data
  • Secure authentication through industry-standard providers (Clerk)

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Trading Data: Based on your subscription tier (e.g., 1 month for free tier, unlimited for paid tiers)
  • Billing Records: Retained as required by tax and accounting laws
  • Usage Logs: Generally retained for 90 days for security and debugging purposes

You may request deletion of your data by contacting us (see Section 10).

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze usage patterns and improve performance
  • Provide security features

Types of cookies we use:

  • Essential Cookies: Required for the platform to function
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and customizations

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a machine-readable copy of your data
  • Restriction: Request we restrict processing of your data
  • Objection: Object to processing of your data for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@linqtrading.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place when transferring data internationally.

If you are located in the European Economic Area (EEA), UK, or Switzerland, we rely on appropriate legal mechanisms for such transfers, including Standard Contractual Clauses.

9. Children's Privacy

Linq Trading is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@linqtrading.com.

11. Third-Party Services

Our platform integrates with third-party services, each with their own privacy practices:

  • Clerk: Authentication and user management
  • Stripe: Payment processing
  • Tradovate: Brokerage integration
  • TradingView: Charting services
  • Vercel: Hosting and infrastructure

We encourage you to review the privacy policies of these third-party services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Linq Trading

Privacy Inquiries: privacy@linqtrading.com

General Support: support@linqtrading.com